Optimize your Oracle investment now and drive down total cost of ownership with better utilization of Oracle services and tools.

Information technology leaders face unprecedented pressure to optimize existing solutions, generate greater efficiencies, and maintain an agile IT infrastructure that can respond to changing business priorities.

Oracle Customer Services Day is designed with practical examples to help companies like yours drive increased value from their Oracle investment. Many times, customers aren’t even aware of the Oracle resources available as part of their Oracle Premier Support subscription. These information-rich working sessions feature services, technologies and best practices to illustrate how you can:

Lower Total Cost of Ownership – Drive down labor costs though better systems management and maintenance across the entire IT solution lifecycle
Minimize Business Risk – Leverage industry and Oracle best practices to optimize results
Improve Business Value – Drive better business results through better software utilization
Come meet with your peers and Oracle service executives as we discuss how you can better leverage services and your existing Oracle investments to gain greater efficiencies in your organization. See how Oracle Customer Services are helping thousands of customers get ahead and stay ahead in these challenging times.

Click here to register now for this FREE event or call 1.800.820.5592 ext. 6000.

Tuesday, April 21, 2009
8:15 a.m. – 2:45 p.m.

The Westin Michigan Avenue
909 North Michigan Avenue
Chicago, IL 60611

Agenda
8:15 a.m. – 9:00 a.m. Registration & Breakfast
9:00 a.m. – 9:10 a.m. Welcome & Introduction
9:10 a.m. – 9:45 a.m. Keynote – Driving Greater Efficiencies with Oracle Customer Services
Featured Speaker: Ian Plummer, Vice President, Customer Services North America
9:45 a.m. – 10:30 a.m. Techniques for Extracting More Value from Oracle Premier Support
10:30 a.m. – 10:45 a.m. Break
10:45 a.m. – 11:30 a.m. Improving IT Productivity with Next Generation Support – My Oracle Support and Communities Demo
11:30 a.m. – 12:15 p.m. Changing its ERP Stripes with the help of Oracle Support
Featured Speaker: Don O’Shea, CIO, Zebra Technologies
12:15 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 1:45 p.m. Breakout Sessions

Breakout Session 1:
Oracle Advanced Customer Services
Drive Operational Excellence with Advanced Customer Services

Breakout Session 2:
Oracle University
Optimizing New Technology Implementations Through Comprehensive Training

Breakout Session 3:
Oracle Infrastructure
Realizing the Full Potential of Virtualization and Linux

Breakout Session 4:
Oracle On Demand
Best Practices for Doing More with Less
1:45 p.m. – 2:00 p.m. Break
2:00 p.m. – 2:45 p.m. Breakout Sessions

Breakout Session 1:
Oracle Advanced Customer Services
Drive Operational Excellence with Advanced Customer Services

Breakout Session 2:
Oracle University
Optimizing New Technology Implementations Through Comprehensive Training

Breakout Session 3:
Oracle Infrastructure
Realizing the Full Potential of Virtualization and Linux

Breakout Session 4:
Oracle On Demand
Best Practices for Doing More with Less

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