From: Gardenia C. Hung <ghungma>
Date: Wed, Oct 5, 2016 at 9:57 AM
Subject: Re: Canon Digital Camera Powershot A2300 "Communication Error Code" Display Since Saturday, November 29, 2014 [#1811993] [ET-792021296536792171]
To: Canon Support <carecenter>
Cc: "G.C. Hung" <ghungma>, Communications Languages And Culture <communicationslanguagesculture>, "G.H. Wittler" <gardeniac_hungma>

This Wednesday morning, the Canon PowerShot A2300 still displays Lens Error Will Shut Down Automatically, Restart Camera message on October 5, 2016. Please advise how to restore the Canon PowerShot A2300 Camera to work properly. Thanks.


Gardenia C. Hung, M.A., B.A.
Consulting Social Media Arts Communications

On Wed, Oct 5, 2016 at 9:06 AM, Canon Support <carecenter> wrote:

Dear Gardenia C. Hung,

Thank you for contacting Canon product support. I will be happy to assist you with the mechanical issue you are having with the lens of your PowerShot A2300.

We could attempt to correct this issue by resetting your camera to factory defaults.

Note: Ensure you use a fully charged battery to check your camera.

1. Remove the battery, and the memory card from the camera.

2. Let the camera sit with the battery and memory card removed for approximately 20 minutes.

3. Reinstall the battery and power on the camera.

If this does not help, your camera will require service.

Since the camera is more than one year old, it is out of warranty. We have two options available: you may participate in the Canon Loyalty Program, or send the camera in for repair.

The Canon Loyalty Program option allows you to replace your current camera with a refurbished Canon Camera for a discounted fee, and have it shipped via Ground delivery. The refurbished unit offered through this program carries a one year warranty. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided. If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.

You can also send your camera in for service. If you prefer this option, please forward your digital camera to the Factory Service Center shown below. When shipping your camera, please be sure to remove the memory card and battery. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.

As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, Federal Express, Priority Mail) to ship your camera. Please package the camera very securely to prevent damage during shipment.

Please send your camera to the following address:

Canon Factory Service
12022 Canon Boulevard
Newport News, VA 23606

Upon arrival at the Factory Service Center, your camera will be logged in to our repair database and assigned a repair number. Next, the camera will be visually inspected and you will be advised of the findings.

A written estimate will be sent to you at the address that you have provided. The repairs to your camera will not begin until you approve this estimate and make payment arrangements. If, after receiving the estimate, you do not wish to have the camera repaired, please inform the Factory Service Center of your decision as soon as possible. If you decline the estimate, the camera will be shipped back to you unrepaired.

When the repairs are complete, the camera will be shipped back to you via Federal Express or UPS. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, repairs are completed within approximately five to seven business days of payment.

Once you have confirmed with your shipper that the camera has been delivered, you are more than welcome to contact us for repair updates. Please include your name, address, and telephone number, as well as the serial number of the camera, in all repair status inquiries.

Please let us know if we can be of any further assistance.

Thank you for choosing Canon.


Technical Support Representative

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